Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original condition.

To start a return, contact us at pawturapetshop@gmail.com, including your order number and a short description (and photo if possible) of the issue.

Given the nature of our shipping through our international partners, in most cases we do not require you to physically return the item. Once your return is approved, you will receive either a refund or a replacement item, depending on the situation. We will always let you know which applies.

Damages and issues
Please inspect your order upon receipt and contact us immediately at pawturapetshop@gmail.com if the item is defective, damaged, or if you received the wrong item. We will always resolve this free of charge.

Exceptions
Sale items or gift cards cannot be returned.

EU 14-day right of withdrawal
Notwithstanding the above, if the goods are shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.

Refunds
Once we've received and approved your return, you'll be refunded within 14 business days via your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund.

Contact us at pawturapetshop@gmail.com if more than 15 business days have passed since we approved your return.